SERVICES OVERVIEW

The Half Day / Full Day Session includes a total of 4 hours / 6 hours of professional organising and decluttering support.

The 24-Hour Service Package includes a total of 24 hours of professional organising and decluttering support, delivered across either 4 sessions of 6-hours each or 6 sessions pf 4-hours each. All sessions must be completed within a 3 month period from the date of the first session, unless otherwise agreed in writing.

All our services include a free 30 min consultation, full project planning, 1 free donation bag drop off, After Service PDF download pack, and up to 10 miles of free mileage.

PAYMENT TERMS

Inner Order Limited always requires a 50% non-refundable deposit upfront to secure your booking. Bookings are not considered confirmed until the Client Agreement form is completed and received and the deposit made.

No deposit is required for our 24-Hour Package, as the full fee is payable in advance and must be received before the first session takes place.

An invoice for the deposit will be sent to you unless otherwise specified. Full payment for services is due strictly upon completion of works.

Inner Order Limited accepts payments by BACS (bank-to-bank transfer between banks) using the bank details shown below. All charges shall be payable on invoice and full payment is required within 7 days. Late payments will be subject to late payment interests. We are not VAT registered at the present time.

Account details for a BACS transfer are:

Account name: INNER ORDER LIMITED

Account Number: 40433608

Sort Code: 20-19-97

DEPOSIT AND CANCELLATION POLICY

Both Inner Order Limited and the client have the right to cancel or reschedule the session, whether verbal or written, due to unavoidable circumstances. In this instance, the 50% non-refundable deposit or the 24-Hour Package fee (prior to the first appointment) may be queried but a refund of this is not guaranteed.

• If you postpone your booking more than 14 days in advance of the booking date, your deposit will be carried over to the re-scheduled booking.

• If you postpone your booking less than 14 days in advance of the booking date, your deposit will be carried over to the re-scheduled booking and you will be charged an additional £100 administrative fee.

• If you postpone or cancel your booking less than 48 hours’ notice of the booking date, you will be charged the full rate for services or you will lose a session within your 24 Hour Package.

Due to the nature of the work, we have a strict ‘No Returns’ policy once work is completed. For our 24-Hour Package, the fee is non-refundable once the first session has taken place.

DISPUTE AND RESOLUTIONS

If you disagree with an invoice you have received from Inner Order Limited, please email us within 7 calendar days and we will get back to you within 2 business days. Any invoice which has not been disputed within 7 days will be regarded as valid and undisputed.

ADDITIONAL COSTS

Any session or package with Inner Order Limited excludes travel costs and any expenses related to storage products, equipment, or other recommendations made during the sessions.

For our 24-Hour Package: any additional costs incurred (such as travel, materials, or extra time beyond the 24-hour package) will be invoiced separately and payable within 7 days of the final session.

RECOMMENDATIONS

If needed, we can recommend third-party products or services, but Inner Order Limited cannot be held responsible or liable for their performance or any resulting direct or consequential loss or damage. Since Inner Order Limited does not appraise art or other items of special value or rarity, we advise clients to seek their own valuations for such items.

TRAVEL

If you live within a 10-mile travel distance from CB6 2JW or CM13 1LZ, no charge will be made for fuel or travel time.

If you live beyond a 10-mile travel distance from CB6 2JW or CM13 1LZ, fuel will be charged at 45p per mile for any miles travelled outside the 10-mile radius.

If you request both organisers to attend your session, travel charges will apply to any organiser travelling from outside their 10-mile service radius, even if your location falls within the radius of the other organiser.

ACCESS, PETS AND SMALL CHILDREN

Please ensure there is good access immediately outside your home and inside your home. If the working area is deemed unsafe, Inner Order Limited reserves the right to cancel the session without a refund.

Parking on the premises must be free and available for the duration of the session. Any parking payments will be charged as an extra on the invoice.

For the comfort and safety of pets and small children, and to maximise our productivity, it is preferable for them to be kept out of the way during our session.

WORKING HOURS AND BREAKS

An initial consultation, which typically lasts around 30 minutes, can be conducted via video call and is free of charge. If you prefer an in-person consultation, we can arrange this depending on your location. In-person consultations are also free and are usually scheduled for weekends or evenings.

Before we arrive for each session, we will confirm the amount of hours of work for that day. We do not expect you to provide us with food or drink and take our own supplies with us. If a session covers lunchtime we will take a short lunch break but you will not be charged for this.

When decluttering with us, it's important that you remain available and do not leave us alone in the house. While we might not need your assistance constantly, your input for decision-making and any questions is essential. We will always work at your pace, recognising that this process can be both physically and emotionally demanding.

REMOVAL OF ITEMS

We offer to take one free donation bag to charity. We can assist with the removal of other items through recommending 3rd party carriers.

Any additional items to be removed from your premises for recycling, disposal, donation, or relocation will be handled at your discretion and by you personally, unless we arrange otherwise. The client is responsible for all items disposed of during the decluttering process.

GIFT VOUCHERS

Inner Order’s gift vouchers entitles the bearer to receive one professional organising session of up to four hours with either a single organiser or both organisers at Inner Order. It must be redeemed within six months of the purchase date, with booking made in advance and subject to Inner Order’s availability.

The voucher is non-transferable and cannot be exchanged for cash or other services. Additional time, services, or products may be arranged at Inner Order’s standard rates.

Our service area covers locations within a 10-mile radius of CB6 2JW or CM13 1LZ; travel beyond this will incur a charge of 45p per mile once outside the 10-mile radius. Clients are also responsible for reimbursing any parking, congestion, or toll fees incurred during the visit.

Inner Order reserves the right to reschedule appointments when necessary. By redeeming this voucher, the bearer agrees to these terms and conditions.

BEST ADVICE AND RESPONSIBILITY FOR DECISIONS

Be assured that all the decisions made during a decluttering session are yours. While we are more than happy to offer advice and assistance, it's ultimately your choice whether to implement these suggestions. The final decision on whether to keep or discard an item always remains with you. We will assist you in reusing, repurposing, or recycling items whenever possible, or you may choose to sell or auction them.

CONFIDENTIALITY AND CAVEATS

Inner Order Limited provides a confidential and discrete service, and we will never divulge information to third parties without your consent except for our own personal safety. Our families will know where we are at all times via our own private shared calendars which will include your address. Our location can also be tracked by our family for safeguarding purposes.

Inner Order Limited complies with all relevant legislation. By entering into a contract with Inner Order Limited, you agree that your details will be held securely, to be used only in connection with the services carried out by Inner Order Limited. We may ask you to consider giving Inner Order Limited a testimonial for the website, which can be anonymous. These help others thinking about decluttering trust the service as it may be something they are considering for the first time. We may also ask to take before and after photographs and, with your consent, use them for advertising purposes.

PRIVACY AND GDPR

The handling of your personal information is governed by our Privacy Policy.

PHOTOGRAPHS AND SOCIAL MEDIA

As part of Inner Order Limited’s onboarding process, we may ask for photographs of your space. The images are confidential, stored in a secure location, and then deleted once the project is complete.

Inner Order Limited may use before and after photographs to document a client's organisation journey. These photographs belong to Inner Order Limited and may be used as examples of our work or to inspire others on our website and social media platforms. Photographs are always anonymised; the client cannot be identified through them, except if we have received your permission to do so.

REFERRAL POLICY

Upon completion of a project, existing clients are eligible to receive a 10% discount on their next service for referring new clients. The referred client will also receive a 10% discount on their first service. This referral discount will only be applied once the referred client's project has been completed.

The following conditions apply:

1. The referral discount is valid for both the existing and new client.

2. Discounts are applied to future services, not retroactively.

3. This offer is non-transferable and cannot be combined with other promotions or discounts.

4. The referral discount is applied to one service only and cannot be applied to multiple projects.

We reserve the right to amend or terminate this referral policy at any time without prior notice.

DISCLAIMER

Advice is given in good faith. It is always the client's decision whether or not to follow any advice which is given. Inner Order Limited can thus accept no responsibility for actions the client takes based on that advice or encouragement or their consequences whether at the time of consultation, engagement in the organising or decluttering process, or at any subsequent or future date following any engagement or consultation.

Inner Order Limited always handles items with care. In the case of accidental damage or loss, however caused, the client agrees that Inner Order Limited is not held liable for losses or damage caused during their engagement.

If access to your home or premises is restricted or unsafe, Inner Order Limited reserves the right to charge for lost time and expenses incurred. You have a duty of care to ensure that your premises are safe to work in, and you agree to disclose any circumstances that may put Inner Order Limited or their representative at risk as soon as you are aware of such circumstances.

LIMITS OF WORK

During the organising and decluttering process, we will clean as we go, but please note that Inner Order Limited is not a cleaning company. Our primary focus will be on organising and decluttering your space. While we're happy to assist with moving smaller pieces of furniture, we cannot move large or very heavy items for our safety and well-being. If you have such items that may need to be moved, it's a good idea to have helpers available, or we can work together to find someone to assist.

UNEXPECTED SCENARIOS

Competition of project is not always guaranteed as unexpected scenarios can arise that are out of our control. In this case, we would be fully transparent with you during the organising process and say that you might require some extra time and we will discuss your options with you. At our discretion, we can offer a discounted hourly rate, to ensure full completion of the project.