ENGAGING WITH US

By engaging our services, you acknowledge and accept these Terms & Conditions.

SERVICES

Inner Order Limited offers professional home organisation services, including but not limited to decluttering, organisation, and up to 10 miles of free travel mileage.

PAYMENT & BOOKING TERMS

For our typical sessions, we require a 50% non-refundable deposit upfront to secure your booking. Bookings are not considered confirmed until the Client Agreement form is completed and received and the deposit made.

2-hr Taster Session: Must be paid in full at the time of booking via our online shop. Bookings will typically be scheduled within 1–2 weeks of purchase and we will contact the client to arrange a suitable date. This service is only available to clients located within a 10-mile radius of one of our organisers. If a booking is made outside of this area, we reserve the right to apply an additional travel charge or cancel the booking. The 2-hour taster session is non-refundable once purchased and is subject to our cancellation policy.

24-Hour Package: No deposit is required as the full fee is payable in advance and must be received before the first session takes place. Within the 24-Hour Service Package, all sessions must be completed within a 3 month period from the date of the first session, unless otherwise agreed in writing. Each session booked is subject to our cancellation policy.

We accept payments by BACS (bank-to-bank transfer between banks) using the bank details shown below. All charges shall be payable on invoice and full payment is required within 7 days. Late payments will be subject to late payment interests. We are not VAT registered at the present time.

Account name: INNER ORDER LIMITED

Account Number: 40433608

Sort Code: 20-19-97

DEPOSIT AND CANCELLATION POLICY

Both Inner Order Limited and the client have the right to cancel or reschedule the session due to unavoidable circumstances.

• More than 14 days’ notice: deposit carried over

• Less than 14 days’ notice: deposit carried over + £100 administrative fee

• Less than 48 hours’ notice: full rate charged or loss of session within 24 Hour Package

Due to the nature of the work, we have a strict ‘no returns’ policy once work is completed. For the 24-Hour Package, the fee is non-refundable once the first session has taken place.

ADDITIONAL COSTS

Any session or package excludes travel costs and any expenses related to storage products, equipment, or other recommendations.

For the 24-Hour Package: any additional costs (such as travel, materials, or extra time beyond the 24-hour package) will be invoiced separately and payable within 7 days of the final session.

TRAVEL

If you live within a 10-mile travel distance from CB61FP or CM131LZ, no charge will be made for fuel or travel time. If you live beyond this, fuel will be charged at 45p per mile for any miles travelled outside the 10-mile radius.

If both organisers attend, travel charges apply to any organiser travelling from outside their 10-mile service radius.

CLIENT COOPERATION

Please ensure there is good access outside and inside your home. If the working area is deemed unsafe, we reserve the right to cancel the session without a refund.

Parking must be free and available for the duration of the session. Any parking payments will be charged as an extra.

The client must be present and reachable during sessions to assist with decisions.

REMOVAL OF ITEMS

We offer to take one free donation bag to charity. We can assist with removal through recommending third-party carriers.

All additional items for recycling, disposal, donation, or relocation are the client’s responsibility unless otherwise arranged. The client is responsible for all items disposed of during the decluttering process.

RECOMMENDATIONS

We may recommend third-party products or services but cannot be held responsible for their performance or any resulting loss or damage.

PHOTOGRAPHS AND SOCIAL MEDIA

We may request photographs of your space. Images are confidential, securely stored, and deleted once the project is complete.

Before and after photographs may be used as examples of our work. These are anonymised unless permission is given.

CONFIDENTIALITY AND CAVEATS

We provide a confidential and discreet service and will not share information with third parties without consent, except for personal safety purposes.

Inner Order Limited complies with all relevant legislation. Your details will be held securely and used only in connection with our services.

The handling of your personal information is governed by our Privacy Policy.

DISCLAIMER

Advice is given in good faith. The client is responsible for any decisions made based on that advice, or at any subsequent or future date following any engagement or consultation.

Inner Order Limited handles items with care but is not liable for accidental damage or loss.

UNFORESEEN CIRCUMSTANCES

Completion of a project is not always guaranteed due to circumstances outside our control. If additional time is required, options will be discussed and may include a discounted hourly rate.

DISPUTE AND RESOLUTIONS

If you disagree with an invoice, please email within 7 calendar days. Any invoice not disputed within this period will be regarded as valid.

GIFT VOUCHERS

Gift vouchers It must be redeemed within 6 months of the purchase date, with booking made in advance and subject to Inner Order’s availability. The voucher is non-transferable and cannot be exchanged for cash or other services. Additional services are charged at standard rates.

REFERRAL POLICY

Clients receive a 10% discount for referrals once the referred client’s project is completed. The referred client also receives 10% off their first service.

• Valid for one service only

• Not transferable or combinable

• Applies to future services only

We reserve the right to amend or terminate this policy at any time.

CHANGES TO TERMS

Inner Order Limited may update these terms as needed without notice.